Effective Date: 02/2022
Purpose: To outline the procedures for handling chargeback claims, returns, and refunds for our services to ensure clarity and fairness.
At Flutux Studio, we strive to provide high-quality services and ensure customer satisfaction. This policy outlines our approach to handling disputes, chargeback claims, returns, and refunds for the services we offer.
Timeframe:
Condition:
Exceptions:
Initiation:
Approval:
Refund Method:
Inspection:
Definition: A chargeback is a reversal of a transaction initiated by the customer’s bank or credit card provider.
Impact: Chargebacks can negatively impact our business operations and reputation. We aim to resolve any issues promptly and fairly to avoid chargebacks.
Communication: We encourage customers to contact our support team at support@flutuxstudio.com before initiating a chargeback. We are committed to resolving any issues amicably.
Documentation: Keep all records of communication, agreements, and deliverables to facilitate dispute resolution.
Notification: Upon receiving a chargeback notification from the payment gateway, our team will immediately review the claim.
Review: We will gather all relevant documentation, including service agreements, communication records, and proof of delivery.
Response: Our team will submit a detailed rebuttal to the payment gateway within the required timeframe, including all supporting evidence.
Resolution: The payment gateway and the customer’s bank will review the submitted information and make a final determination on the chargeback claim.
Customer Service: For any disputes, please contact our customer service team at support@flutuxstudio.com . We aim to respond to all inquiries within 24-48 hours.
Escalation: If a satisfactory resolution is not reached, disputes can be escalated to our management team. We are committed to working with customers to resolve issues fairly and promptly.
Third-Party Mediation: In unresolved cases, we may engage third-party mediation services to facilitate a fair outcome.
Review: This policy will be reviewed annually to ensure it remains current and effective.
Notification: Customers will be notified of any changes to this policy via our website and email.
Customer Support: Email: support@flutuxstudio.com